In this month's issue:
- Article - Quality First in Training?
- Quality Management Systems Improve Communication!
- Public training schedule
Quality First in Training?
According to Mark Orpen, CEO of Institute of People Development (IPD),
the new National Skills Development Strategy (NSDS) has placed enormous
emphasis on quality – as delivered by training providers. This quality is
to be measured in long-term successes not just in statistics as to who
enrolled and who achieved competency.
"This is going to put pressure on training providers to establish
quality management systems (QMS) that can measure outcomes in the long-term.
At IPD, we feel that a co-operative approach across the industry would be
far more effective than an exclusive approach, as the estimated training
needs of the country increases in line with the targets set by the NSDS
goals for 2010."
As an example, IPD uses a framework that outlines the general functions
of an occupational learning process by clustering eight roles with relevant
- Needs analysis & skills planning - Planning the skills required;
Securing the resources
- Quality management, Project management & Training management - Developing
a training business plan; Designing the systems, policies and procedures;
Outsourcing in a learnership environment
- Learning programme design & materials development - Design programs;
Develop the materials
- Staff development - Appoint/select/appraise/train staff to deliver
- Training co-ordination - Select and contract learners
- Facilitate learning - Coach, mentor and facilitate
- Assessment management – Assess; Moderate; Evaluate
- Administration – Learner record keeping
"These functions require providers to have both the competence to deliver
these as well as the capabilities (or systems and tools) to support the
process. Learning and tools development then takes place through targeted
interventions to develop the capabilities and the capacity of the
It is then possible to assess the learning on six levels of quality and start to measure and analyse results:
- Level 1 – Learner response
(do learners like the programme?) Learners complete course evaluation forms
- Level 2 – Learner achievement (are they learning?) Assessors and moderators
complete assessment reports
- Level 3 – Transfer (are they transferring what they learn to their work?)
Supervisor/learner complete questionnaires
- Level 4 – Productivity (is the transfer resulting in improved productivity
service delivery?) Manager/learner completes questionnaire providing
- Level 5 – Profitability (what is the impact on the organisation as a whole?)
Manager/Skills Development Committee reports on impact
- Level 6 – Social impact (what is the impact on the society and economy more
broadly?) Training manager reports progress on NSDS/NQF Impact Indicators
A multi-variable analysis of these results will produce emerging
patterns that lead to gap analysis. For instance, if 30% of learners are
not passing, what are the patterns that are influencing this? If only 30%
of the skills are being transferred, then what are the patterns that are
influencing this and so on. The results of this kind of analysis can be
fed back into the training system to produce desired results.
"SETAs are being tasked to monitor providers at a systems level and that
will require providers to measure quality at all these six levels.
In essence, a QMS is not a file to go in the cupboard; it is living document
that must underpin the entire industry’s way of thinking, if private training
providers are to meet the NSDS requirements,” concludes Orpen.
Quality Management Systems Improve Communication!
- Need to know how to design quality systems that are aligned to your
company policies and procedures?
- Need to earn SAQA accreditation for delivering skills programmes?
- Need a better understanding of streamlining business processes?
- Need to create quality systems to improve internal and external
The Institute of People Development is offering a 5 day structured
training that assists participants to achieve the above needs!
The IPD’s Quality Management & ETD Administration Programme equips practitioners to:
- Develop a wider understanding of what counts as a learning program
– the focus of management and quality management.
- Introduce the theory and practice of quality and practice of quality
- Introduce the theory of quality management systems as understood
and implemented all over the world.
- Sketches the policy environment for quality assuring education
and training in South Africa.
- Develop a quality policy and manual for any process that provides
education and training.
- Summarises the quality assurance requirements for provider accreditation under SAQA.
- Introduce the theory and practice of learning organizations. The focus
is to build on the strengths and harness the weaknesses of quality management
systems by using the “disciplines” from an opposing school of management theory.
This integrated program and assessment is shaped around the following unit standards:
||Unit standard |
|| Design a quality assurance system |
||Manage a quality assurance system |
||Manage a learnership / learning program |
The special rate to attend this programme is R 6,900 + VAT. (This includes full conference
package for 5 days, guidance and support, learner support workshop plus
Limited seating available:
Date : 04 - 08 June 2007
Venue : IPD House (Midrand)
Contact: Suri, Roni or Thembi on (011) 315-2913 and book today!
Public Training Schedule
||Unit Standards Covered
|Quality Management & ETD Administration
||9948 - Design a quality assurance system
9930 - Manage a quality assurance system
9936 - Manage a learnership / learning program
|04-08 June 2007 |
|Recognition of Prior Learning (RPL)
||NQF Level 4 & 5 Certificate & Diploma Qualifications in Occupationally-directed ETD Practices
||28 June 2007|
|Assessment, Moderation & Evaluation
||115753 - Conduct outcomes-based assessments.|
115755 - Design & develop outcomes-based assessments.
115759 - Conduct moderation of outcomes-based assessments.
123397 - Evaluate a learning
intervention using given evaluation instruments.
|09-13 July 2007 |
|Needs Analysis & Skills Planning
||123396 – Define target audience profiles and skills gaps.
15217 - Develop an organisational training
and development plan.
15221 - Provide information and advice regarding skills development and related issues.
15227 - Conduct skills development administration in an organisation.
15232 - Coordinate planned skills
development interventions in an organisation.
15218 - Conduct an analysis to determine outcomes of learning
for SD and other purposes.
15228 - Advise on establishment & implementation of a QMS for SD practices in an
|23-27 July 2007 |
|Learning Programme Design & Materials Development
||123401- Design Outcomes Based learning programmes.
123394 - Develop Outcomes Based learning programmes.
114924 – Demonstrate understanding of the outcomes based education and training approach within a context
of a NQF.
|13-17 August 2007
|Facilitation, Coaching & Mentoring
||117877 – Prepare for one-to-one training on the job.
117865 - Assist & support learners to manage their
learning work experiences.
117874 - Guide learners about their learning, assessment and recognition
117871 - Facilitate learning using a variety of given methodologies.
|20-24 August 2007|
To download IPD House Training Center Brochure including map: click here