Institute of People Development Advisor - October 2006

In this month's issue:

  • It's about time!
  • Dreading your next accreditation audit - IPD can help!
  • Public training schedule

It's about time!

SETAs need to start investing in meaningful, useful solutions implementable across providers to prevent duplication of efforts and materials development. Far too much time and effort is spent by private providers on duplication of programme design systems and tools development at an enormous cost to the economy. The SETAs may need to come up with a unified initiative to pull together constituent providers and share knowledge, processes, systems and tools.

"Essentially we need to train productive learners at a fraction of the current cost if we are to survive in a modern economy. Our competition is not each other, as training providers or SETAs, it may rather be the 90 million Chinese who are taking trade away from South Africans through better productivity and pricing strategies," states Mark Orpen, CEO of Institute of People Development (IPD). "South Africa needs all the competent people it can get - there is no longer time left for petty rivalry.

"What is needed is for SETAs to provide budgets to research and develop programmes, materials and common shared tools as generic solutions for industry, private and public training providers.

"Take for instance customer service - it is absurd investing in developing the very same thing for there are common elements in all industries on what constitutes good customer service. One example of materials development support could be seen where SETAs fund the generic components across providers who then only customise application workbooks to better facilitate the learning. In this example: The first step is managed by the SETAs and produces generic textbooks, information sources or materials. This has large scale, cost-effective benefits that government can bring to the party. The second step is good practice guides that contain policies, procedures, case studies and tools. The third step produces portfolio (workbooks) guides also generic in style.

"Training providers should be conducting research and developing case studies and through continually recycling best practice work, to achieve their competitive edge," continues Orpen.

"Scenario planning, between providers and SETAs, could give South Africa a competitive training edge that could stand her in good stead for the next ten years and save millions in wasted spending.

Perhaps we need to re-visit the seventh SAQA "commandment ","Thou shall see the world as a set of inter-related systems and recognise that problem solving contexts do not exist in isolation," concludes Orpen.

Dreading your next accreditation audit?

  • Need to develop quality-training systems aligned to your company's QMS?
  • Are you floundering in bureaucratic SETA / ETQA reporting requirements?
  • Do you need to earn SAQA accreditation for delivering skills programmes?
  • Would you like to prove return on investment in people development?

Without a doubt there are problems with ISO 9000 and many quality projects do fail. There is little evidence that management has yet made effective use of the 2000 (training) version of ISO 9000. Informally there is evidence of resentment to the new requirements for system review. The EQF Impact Report on UK quality initiatives recently reported that ISO certification is widely seen as a business requirement for marketing rather than for quality reasons.

Quality Management & ETD Administration Training Programme:

  • Run more than 25 times with groups of up to 30 delegates over 5-days.
  • Introduces you to different quality standards, models and systems
  • Takes you step-by-step through the process of developing a quality management system.
  • Provides templates, examples and case studies to serve as a guide in your work
  • Assists you with high-level input in the design of your policies, procedures and tools
  • Helps you design a system that will dramatically improve the efficiency and effectiveness of your training programs.

The following unit standards are included in this module:

1. Design a Quality Assurance System - 20 credits - NQF Level 5
2. Manage a Quality Management System - 10 credits - NQF Level 6
3. Manage a Learning Programme / Learnership - 12 credits - NQF Level 5

Training programme delivery model:

Quality Management & ETD Administration Training Program

06 - 10 Nov 2006

Limited seats available


For more details on this and other IPD programs contact
Thembi or Antoinette on (011) 315-2913 or

Public Training schedule (IPD House - Midrand)

Learning Programme Date
Quality Management & Administration 6-10 Nov 2006
Needs Analysis & Skills Planning 04-08 Dec 2006
RPL - N.Dip in OD-ETD Practices 11 Dec 2006
Assessment, Moderation & Evaluation 22-26 Jan 2007
Learning Program Design & Materials Development 12-16 Feb 2007
Facilitation, Coaching & Mentoring 19-23 Feb 2007

To download IPD House Training Center Brochure including map: click here.

Submit Enquiry, send us an email, or call us on (011) 315-2913.
Institute of People Development - Accredited Education & Training Provider ETDP-581-PA-27030-F0013

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