Institute of People Development Advisor - September 2006

In this month's issue:

  • Measuring ROI on training
  • Effective programme design
  • Public training schedule

Measuring ROI on training

Is the money spent on training worth it? This is a key question that most organisations struggle with because levies are paid and training budgets used but has the training provider delivered?

According to Mark Orpen, CEO of Institute of People Development (IPD) these are not only tough questions but the answers often depend on the questioner. "Line managers measure one-way, learners another but financial managers measure return on investment (ROI)," he explains. "Measuring ROI in training lies in the quality management of the learning outputs. The meaningful questions are - does the line manager measure transfer of learning to work? Does the learning result in improved productivity? Did the training impact on the organisation's bottom line?

"Many seminars addressing ROI promote models and techniques that may be useful in different contexts but to ensure that learners become competent and that the answers are favourable, we need to look at projects in training that credible training providers have delivered and see lessons learnt because, unfortunately, consultants do not always measure productivity.

"Experience has shown that SETAs most often chase numerical targets and 100% pass rate is expected. To achieve this and therefore to be paid, providers simply lower the standards - which hardly delivers the ROI the company is looking for. Another problem is where funding apportionment is matched to a per learner budget, which encourages numbers rather than suitable candidates.

"What is needed is to structure the remuneration of deliverables based on the quality indicators that ensures high quality learning provision. This would probably increase the tender price by 30% as definable deliverables would be set through research into the company's needs and candidates would be pre-qualified. However, this is paid back in the long term through quality and added value - remember "goedkoop is duurkoop.''

According to the IPD, three critical success indicators must be used to make sure that these sector level projects succeed and remuneration to providers should be linked to outputs to these indicators.

  • Access to the learning through admission testing (SAQA unit standards stipulate access requirements and minimum competence levels for entry that accredited providers will train against). A needs analysis is essential - this is why there is only 60-70% pass rate because the assumed learning level was not there in the first place. Pre-assessment testing is key.
  • Ensure that terms of participation are agreed upon - often learners are not released from their work so they fall out of the project because there is not enough time to complete tasks - training periods must be realistically set. Paying on pass rates compromises quality.
  • Learner guidance and support is appropriately provided. Though learners might meet the entry-level requirements, they might not understand the ETD context, as it is new to them. This requires costly handholding from the provider, so set it aside as an extra training cost.

"Most of the SETAs do not pay the provider until the work is done, mainly driven by a history of disappearing trainers," continues Orpen. "However, by manipulating the funding so that the providers end up financing the project is contrary to their provider development ethic. The SETA should rather check the provider out and then pay a deposit to allow the trainer to provide some of the upfront research costs.

Orpen concludes, "Trading quality for price sensitive procurement decisions will most certainly result in poor end results - the equation is simple, no money - no productivity."

IPD has facilitated large-scale projects across many SETA training projects to develop skills development facilitators, assessors, moderators, vocational educators and workplace trainers. It uses hands-on, change management approaches that ensure transformation takes place on the shop floor, thus improving productivity and service across a range of workplace environments.


Look no further! The Institute of People Development (IPD) is now offering an action-learning course in 'Learning Program Design and Materials Development' where program designers are guided through how to develop OBE programs and materials as they do their work!

This course equips practitioners to:

  • Identify the outcomes and intended impact of training on the workplace.
  • Develop learning programs of various types (learnerships, skills programs, ABET programs, soft-skill programs, etc) within the legal and regulatory requirements for various programs.
  • Collate baseline materials for learning materials development, draft activities, develop and lay out support materials for program delivery.

Participants review existing programs and materials, or identify new programs (incl. Learnerships) and the requirements for these within their organizations. They bring these results along to the 5-day training. Here they work together in designing the programs and developing the materials they will require implementing these learning programs.

The Learning Program Design and Materials Development course is structured around the following unit standards:

Plan a Learning Program - NQF level 5 - 18 credits
Develop Training Materials - NQF level 5 - 12 credits

The Learning Program Design and Materials Development Module equips existing or prospective Program Designers and Materials Developers with the competences to do all the above.

NOTE: This is the final scheduled course for this year at this unbelievable offer available during October a SPECIAL RATE of R 6,900 + VAT. (The course fee includes six training days, an integrated assessment, certification and registering your credits on the NLRD with SAQA)

Limited seating is available

Date: 16 - 20 October + 24 November 2006
Venue: IPD House, Midrand
Contact: Antoinette or Thembi on 0860 347 347 and book today!

Public Training schedule

Learning Programme Date
Facilitation, Coaching & Mentoring * 29 Sep 2006
Needs Analysis & Skills Training 2-6 Oct 2006
Learning Program Design & Materials Development 16-20 Oct 2006
Assessment Moderation & Evaluation * 27 Oct 2006
RPL Planning workshop 12 Oct 2006
Quality Management & Administration 6-10 Nov 2006
Needs Analysis & Skills Training * 3 Nov 2006
Learning Program Design & Materials Development * 24 Nov 2006
RPL Review workshop 28 Nov 2006

* PoE workshop

Submit Enquiry, send us an email, or call us on (011) 315-2913.
Institute of People Development - Accredited Education & Training Provider ETDP-581-PA-27030-F0013

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